[BRAND] Text Message Terms & Privacy Policy

[BRAND] Text Message Terms & Privacy Policy

By requesting or engaging in communication by text with a representative of [Company Name], you agree to receive conversational and informational messages from [Company Name].

Effective date: [Insert date]
Notice: The following draft Text Message Terms & Privacy Policy are licensed to CellTrust SL2 Customers to use in modified form to accurately reflect a Customer’s use of SL2 to communicate with clients or other individuals via text message. This draft is provided for convenience only and is not legal or regulatory advice. CellTrust advises Customers to reach out to their own legal advisors for advice and guidance. For questions about these terms, contact compliancyservices@celltrust.com.

Summary

  • Msg & data rates may apply.
  • Message frequency varies.
  • Unsubscribe at any time by replying SL2STOP (or clicking an unsubscribe link, where available).
  • Reply SL2HELP for help.

About Our Text Messaging

[Brand] uses text messages through CellTrust’s SL2 to communicate with individuals in relation to our business relationship, in compliance with applicable laws and regulations.

  • We use text messages only with individuals who have indicated that text is an acceptable form of communication.
  • We will ensure that individuals have the ability to stop text message communications or request help.
  • Text messages with us are captured and recorded as required under applicable laws and regulations.
  • Carrier message and data rates may apply.

When you let us know that text messages are an acceptable form of communication, you expressly authorize us to contact you at the phone number you used to consent to text communications, and you agree that we may communicate with you by text message in accordance with these terms and this privacy policy.

Please understand that in certain jurisdictions, even though each text message we send is drafted and sent by an individual at our company, these text communications may be considered an automatic telephone dialing system. Additionally, the content of the text messages we send may be considered informational or marketing in certain jurisdictions. By letting us know we can text you—by telling us to text you, sending us a text that requests a response, or completing a form stating you consent to text messages—you consent to these communications.

You may opt out at any time by sending SL2STOP to the phone number that is sending you messages. You may also contact [Insert contact method/email/phone] to opt out or to help us understand what types of text messages you do not want to receive.

Opting in to receive text messages from us is not a condition of your purchase or use of services with us; however, certain communication capabilities may be impeded without your consent to receive text messages.

Text Messaging Privacy

We will not sell any personal information obtained as part of our text messaging communications with you, and we do not permit our third-party suppliers, vendors, or contractors to sell any personal information obtained in the course of our business relationship related to our text message communications.

For information on how your information is used by CellTrust as our text messaging vendor, see CellTrust’s privacy statement: https://www.celltrust.com/privacy-statement/.

Furthermore, mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Descriptions of how we use information elsewhere in our company privacy policy exclude information you provide as part of your consent to receive text messages from us. This information will not be shared with any third parties and will only be used to document your consent, to send text messages to you, and to comply with applicable laws and regulations.

How Often Will I Receive Communications?

The frequency of text messages and calls you receive will depend on your relationship with us. Some individuals may communicate with us more often than others.

If you feel you are receiving more communications than desired, you can let us know or opt out by sending the opt-out keyword SL2STOP. Alternatively, you can contact [Insert contact method/email/phone] for assistance.

How Do I Opt Out or Stop Receiving Text Messages or Voice Calls?

If you feel you are receiving more communications than desired, you can let us know or opt out by sending the opt-out keyword SL2STOP, and that number should no longer be able to send you communications.

Helpful Hints

  • The opt-out keyword must be sent from the phone number where you want to stop receiving messages.
  • If you have more than one phone number enrolled, repeat this process for each number or contact us for assistance.
  • Alternatively, contact [Insert contact method/email/phone] for assistance.

What Do I Do If My Phone Number Changes?

If your phone number changes, please let us know right away to avoid messages being sent to your old number. Ideally, follow the opt-out process described above before you change your phone number. You will also need to let us know that it is okay to send text messages to your new number.

Will You Send Me Ads or Marketing Offers?

CellTrust will not be sending you any ads or marketing even though we are using their SL2 product.

Under some laws, “marketing” can mean any offer of goods or services. If someone from our company tells you about a new product that might help you, those details could be considered marketing.

If you have questions about the specific types of text messages you will receive, please contact us. We are happy to work with you to ensure you receive only the text communications you want.